Using the Student PC Network | On-line PC Primer | Accessing Email | Remote Access To Filestore | Changing Your Password | Forgotten Password |

Further help can be obtained at the Help Desk in room W209, Queens' Building at Mile End or by email to:

its-helpdesk@qmul.ac.uk or via Web Help Desk

If you find faulty workstations or printers please email details, including the desk number, to the Help Desk.

Other sources of information or support:

• QMplus Support Pages
  
• Blackboard Support Pages for Students - for queries relating to course lists, assignment uploads etc.
• Library Services
  
• my.qmul Student Portal
• Connecting Your Laptop to College Networks (PDF version)

Major changes to printing and email for the 2012-13 session.

Printing
During August 2012, the printing system on the Student Service was replaced. New printers were installed and 'double-sided' set as the default option. Print jobs will no longer print automatically and will need to be released at a printer of your choice using your ID card. More information on the Print service.

Please note that balances from the Student Service print accounts (previously credited using scratch cards) were transferred and added to Library iPay accounts to create a single QM iPay account.

To check the balance transferred please login to the webcentre and view your transaction history by selecting Account History. The transferred balance will be dated the 21/08/2012 and listed as Balance transfer (Custom).

Note that only new users receive a complementary £4.00 credit when first registering to use the Student Service PC network.

Email
Email is now accessed via the new Office 365 service and you should be notified when your account has been moved.